Privacy Policy

This Privacy Policy explains how Farmington Hills Duplexes, operated by Farmington Hills LLC(“we,” “us,” or “our”), collects, uses, and shares information when you visit this website, contact us, or communicate with us by phone call or text message, including through our automated and AI-assisted messaging. By using this website or communicating with us, you agree to this Policy.

Information we collect

Information you give us. When you submit a form, call, or text us, we collect the details you provide, such as your name, phone number, email address, desired move-in timeframe, and anything else you choose to share about your housing needs or rental application.

Communications. We keep records of your calls and text messages with us, including messages handled by our automated or AI assistant. Phone calls may be recorded or transcribed for quality, training, and record-keeping.

Information collected automatically. Like most websites, we may collect basic technical and usage information such as your device type, browser, pages viewed, and general location derived from your IP address. We may use cookies or similar technologies and analytics tools to operate and improve the site.

How we use your information

• Respond to your inquiries and schedule tours.
• Process and evaluate rental applications and leasing.
• Send you information you requested about availability, pricing, and specials.
• Operate our phone and text messaging program, including automated and AI-assisted replies.
• Improve our website, communications, and services.
• Comply with legal obligations and enforce our agreements.

Calls, text messages, and our AI assistant

We use a business phone number and a messaging platform (including services provided by Twilio) together with an automated and AI-assisted system to respond to you by phone call and SMS text message.

• Consent. When you provide your phone number and opt in, you consent to receive calls and text messages from us about your inquiry and leasing, including messages sent using automated technology or generated by an AI assistant. Consent to receive marketing texts is not a condition of renting from us.
• Message frequency and rates. Message frequency varies. Message and data rates may apply.
• Opt out and help. You can opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us at (479) 396-3973.
• Recording. Calls may be monitored or recorded. Our AI assistant may disclose that it is an automated system, and you can ask to speak with a person.

No mobile information, phone number, or SMS opt-in and consent data will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties except the service providers that help us operate the messaging program on our behalf, as described below.

How we share information

• Service providers. We share information with vendors that perform services for us, such as messaging and telephony (Twilio), website hosting, AI providers that power our assistant, analytics, and application or screening processors. These providers may use your information only to provide services to us.
• Property ownership and management. We share information with the owners and managers of the community to respond to you and manage leasing.
• Legal and safety. We may disclose information to comply with the law, enforce our terms, or protect the rights, property, or safety of any person.

We do not sell your personal information, and we do not share your mobile opt-in or consent data with third parties for their own marketing.

Data retention

We keep your information for as long as needed to respond to you, manage leasing, and meet our legal, tax, and record-keeping obligations, after which we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages (reply STOP) or ask us to stop contacting you. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below.

Children's privacy

This website and our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

Third-party links

Our site may link to third-party websites or services (such as a resident portal or an online application). We are not responsible for the privacy practices of those third parties, and we encourage you to read their policies.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above.

Contact us

Farmington Hills Duplexes
Operated by Farmington Hills LLC
264 N Hunter St, Unit 2, Farmington, AR 72730
Phone: (479) 396-3973
Email: farmingtonhillsduplexes@gmail.com